Mediating & Negotiating

Benefits for Staff

As a result of attending this training participants will learn:

• Techniques for effective mediation and negotiation
• The factors that influence negotiation outcomes and how to influence or manage these
• Strategies for success in negotiations.

Overview

Council staff at all levels may be involved in negotiations. From simple one-on-one negotiations with a colleague, manager or employee, through to complex negotiations as part of a negotiating party.

Successful mediators and negotiators achieve results through effective preparation and employing a range of flexible strategies designed to take advantage of opportunities without damaging relationships.

This session will explore principles and strategies for effective mediation and negotiation including:

• Preparing for a negotiation - determining what you want (and don't want)
• Understanding the dynamics of negotiations including bargaining power
• Communicating what you want
• Reducing emotional investment in negotiations
• Understanding different negotiation styles and tactics
• Mediating between negotiating parties to achieve 'win-win' outcomes

For specific details of public sessions of this program held in your state please click here

To find out about this training being delivered at your Council please click here