Managing Staff Performance

Overview

Those who supervise staff often cite managing staff performance as the most important part of their job - but equally the part of their job they find most challenging and most ill-equipped to handle effectively.

There are a number of fundamental principles and techniques for effective performance management that this training is designed to impart.

A range of both proactive and reactive strategies will be explored to deal with performance in all its forms - from 'great' performance through to 'poor' performance and issues associated with this such as poor work standards, absenteeism, lateness, etc.

This session will also address how to successfully work with performance management systems including how to conduct performance appraisals.

Topics include:

• Overcoming employee fear, resentment and defensiveness relating to the performance management process
• Creating an environment of trust and open communication
• Establishing performance goals and expectations with employees
• Having employees 'own' their performance - providing employees with equity in their performance objectives
• Monitoring performance
• Providing feedback about performance whether good or bad

For specific details of public sessions of this program held in your state please click here

To find out about this training being delivered at your Council please click here