Communicating Assertively - Achieveing better outcomes through communication

Benefits for Staff

As a result of attending this training staff will:

• Understand different communication styles
• Learn how to communicate more assertively with others - colleagues, customers etc.
• Have techniques for differing their communication style according to their needs and the situation including who they are communicating with

Overview

This program will help staff to communicate with others in a more assertive manner - that is, to communicate what they want to, in an appropriate manner and when it is appropriate to do so.

The emphasis of this program is on outcomes - we communicate to achieve outcomes. By communicating more effectively we can achieve better outcomes.

Topics include

• Understanding the nature and components of assertive communication and how it differs from other communication styles (passive and aggressive)
• Communication do's and don't's and keys principles for success
• How to communicate what you want in a manner which is firm but fair
• Differing your communication style depending upon the situation
• Identifying and overcoming barriers to why we might be reluctant to communicate assertively
• Developing confidence
• Implementing your newly developed skills.

For specific details of public sessions of this program held in your state please click here

To find out about this training being delivered at your Council please click here